Apostille Australia Online

Privacy Policy

Last updated: 03 December 2025

Apostille Australia Online (“we”, “us”, or “our”) is committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or services.

1. What Information We Collect

We may collect the following types of personal information:

  • Your name and contact details (email address, phone number, mailing address)
  • Identification and original documents (e.g., birth certificates, marriage certificates, passports) required for Apostille or Authentication services
  • Payment and billing information
  • Correspondence with us via email, phone, or contact forms
  • Non-personal information, such as browser type, device information, and pages visited, for analytics purposes

2. How We Collect Your Information

We collect personal information when you:

  • Fill out a form on our website
  • Place an order for our services
  • Contact us via phone or email
  • Subscribe to our updates or newsletters

3. How We Use Your Information

We use your personal information to:

  • Provide Apostille, Authentication, and related services
  • Communicate with you about your requests or enquiries
  • Process payments and billing
  • Respond to enquiries and provide customer support
  • Improve our services and website experience
  • Comply with legal obligations

4. Disclosure of Your Information

We may share your personal information with:

  • Government authorities (e.g., DFAT) solely to process Apostille or Authentication requests
  • Trusted third-party service providers who assist with payment processing, courier delivery, or document handling
  • Legal or regulatory bodies if required by law

We will never sell your personal information to third parties.es.

5. Handling of Original Documents

We handle all original documents you provide with strict care. Originals are securely stored until returned to you via tracked courier or as otherwise agreed.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes or enforce agreements

Once no longer required, your personal information is securely deleted or destroyed.

7. Data Security

We take all reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. This includes using:

  • Restricted access to sensitive data
  • Secure servers
  • Encryption

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or outdated. Please contact us using the details below.

9. Cookies and Analytics

Our website may use cookies to enhance functionality and analyze usage trends. Cookies do not identify you personally and are not shared with advertisers. You can disable cookies via your browser settings if you prefer.

10. Your Consent

By using our website or submitting personal information through our forms, you consent to the collection and use of your information as described in this Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to access your information, please contact:

Apostille Australia Online
Email: info@apostilleaustralia.online

Website: http://www.apostilleaustralia.online

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.